Refund policy

Due to the customized nature of our embroidery, all sales are final. We do not accept returns, exchanges, or refunds on any items.

At The Royal Stitch, all items are custom-made and created specifically for each customer. It is such an honor to design and create custom pieces for you! Before placing your order, you are responsible for carefully proofreading and confirming all details, including spelling, names, initials, dates, colors, sizes, and design selections. The Royal Stitch is not responsible for errors resulting from incorrect information provided by you.

Please inspect your item immediately upon pickup or delivery. If your item arrives damaged or there is an error on our part, you must contact us within 7 days of pickup or delivery. Please include your order number and clear photos of the issue so we can review and assist you. Claims submitted after 7 days will not be accepted.

Once an order has been shipped, The Royal Stitch is not responsible for damage, loss, or delays caused during shipping. Any issues that occur in transit must be addressed directly with the shipping carrier.

If you have any questions before placing your order, please reach out. Thank you for supporting The Royal Stitch — it is always an honor creating something special for you.